Shipping Policy

Shipping Areas

We ship nationwide across Bangladesh. Whether you're in Dhaka, Chattogram, Khulna, or any other district, we deliver authentic skincare products to your doorstep.

Delivery Times

Shipping Rates

Final delivery fee is shown at checkout.

Order Processing

Processing Time: Orders are processed and dispatched within 24 hours of confirmation. We prepare your order carefully to ensure it arrives safely.

Order Tracking

Once your order is dispatched, you'll receive a tracking number via SMS and email. You can track your shipment in real-time using the tracking link provided.

Packaging & Safety

All products are carefully packaged in protective boxes with cushioning materials. We ensure your skincare products arrive in perfect condition. Each order includes:

• Secure protective packaging
• Temperature-safe materials
• Quality check before dispatch
• Tracking information
• Insurance coverage

Delayed or Lost Shipments

In rare cases where a shipment is delayed or lost:

• Contact us immediately with your order number
• We'll investigate the issue with our courier partner
• If the package is lost, we'll send a replacement or issue a full refund
• All replacements are sent at no additional cost to you

International Shipping

Currently, we do not offer international shipping. We ship only within Bangladesh. For international orders, please visit our boutique or contact us for special arrangements.

Special Requests

If you have a special delivery request (specific time, date, or location), please add a note during checkout or contact us. We'll do our best to accommodate your needs.