Return & Refund Policy

Overview

Emart Skincare Bangladesh accepts returns for defective and non-defective products within 7 days from delivery, as long as the product meets the condition requirements below.

7-Day Return Window

You can request a return or exchange within 7 days from delivery. Exchanges are accepted within the same 7-day window.

Return Eligibility

Products can be returned if:

• Return is requested within 7 days of delivery
• Product is new, unused, and unopened
• Original seal, packaging, and boxes are intact
• Product is not damaged due to customer mishandling

Defective or Damaged Products

If you receive a damaged, defective, or incorrect product, please contact us immediately. Our support team will help inspect the case and guide the return or exchange process.

How to Initiate a Return

1. Contact our customer service at [email protected]
2. Provide your order number and reason for return
3. We will share the return address for mail/courier return
4. Customer is responsible for the return courier or label cost
5. Pack the product securely and send it back to us
6. Once received and inspected, we will process your refund within 5 days

Refund Timeline

Processing Time: 5 days after inspection
Return courier/label: Customer responsibility
Restocking fee: ৳100 fixed cost

Non-Returnable Items

The following items cannot be returned:

• Used or opened products (except for defects)
• Products damaged due to customer mishandling
• Items returned after 7 days
• Products without original seal or packaging intact

Exchange Policy

If you'd like to exchange a product for a different size, variant, or item, you can do so within 7 days. Contact us with your order number and the item you'd like to exchange.