Frequently Asked Questions
Find answers to common questions about Emart, our products, shipping, and more.
Are all products 100% authentic?▼
Yes. We focus on authentic products, verify stock before dispatch, and support customers from our Dhanmondi operation.
How long does delivery take?▼
Dhaka 1–2 business days. Outside Dhaka, delivery is usually 3–5 business days depending on location.
What payment methods do you accept?▼
We accept bKash, Nagad, and Cash on Delivery (COD). Online payment is also available through our secure payment gateway.
What is your return policy?▼
We offer returns/refunds within 7 days if the product is unused and in original packaging. Please visit our Return Policy page for details.
Do you ship outside Dhaka?▼
Yes, we ship nationwide across Bangladesh. Shipping charges are confirmed at checkout based on the active delivery settings.
Is there a money-back guarantee?▼
If you receive a damaged or defective product, we will replace it or provide a full refund immediately. Your satisfaction is our priority.
How can I track my order?▼
You can track your order using a tracking link sent to your email. Visit our Track My Order page to check status anytime.
Do you have a physical store?▼
Yes. Our office is at Shop-246, Plot 1&2, Road-4, Dhanmondi R/A, Dhaka-1205. Our warehouse operates from Shop-246, Plot 1&2, Road-4, Dhanmondi R/A, Dhaka-1205.
Are there any hidden charges?▼
No hidden charges. The price you see is what you pay. Shipping charges are calculated at checkout.
How do I know if a product is right for my skin type?▼
Contact our support team before ordering. We help customers narrow down options based on skin concern, texture preference, and routine type.
Still have questions? Contact us at [email protected] or call 01919797399