We guarantee your satisfaction with all the platforms of eMart – Bangladesh. If you receive a damaged or defective item, wrong product, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping fees for replacement of such damaged or defective shipments. Please see our Cancellation & Return Policy for more information.
If you receive a damaged, defective or wrong product, please return it to eMart and we’ll arrange for a replacement. But some conditions apply. Those are:
- Please check the order in front of the delivery person (Inside Dhaka).
- If any defect is found, inform the “Customer Service Department” as soon as possible along with a picture.
- The “Customer Service department” upon consultation with the management will change/replace the product or adjust the payment. The complaint will be valid for 3 days from the day the product has been received.
- Used/ Swatched or liquid product will not be considered for exchange or refund.
- The Return Policy will not be valid after the seal is broken or if the product does not suit you.
- And in case of return for exceptional circumstances, customer must pay the transportation cost.
- Original Invoice must be returned along with the product.
𝐇𝐨𝐰 𝐭𝐨 𝐬𝐞𝐧𝐝 𝐲𝐨𝐮𝐫 𝐩𝐫𝐨𝐝𝐮𝐜𝐭 𝐭𝐨 𝐞𝐌𝐚𝐫𝐭 𝐒𝐭𝐨𝐫𝐞? 𝐇𝐨𝐰 𝐦𝐮𝐜𝐡 𝐰𝐢𝐥𝐥 𝐢𝐭 𝐜𝐨𝐬𝐭 𝐲𝐨𝐮?
Our Customer Service will arrange for pick-up of the product from your address, free of delivery charge. If you live outside Dhaka, please send your product by Sundarban Courier Service/ SA Poribahan.If your return claim is validated, we will reimburse your courier charge.